Telecommunications Operator

Job Description:

Join Essentia Health – Where Your Work Makes a DifferenceBecome a valued part of Essentia Health’s dedicated team, where our mission guides us every day: We are called to make a healthy difference in people’s lives. This calling resonates not only with our caregivers but also with those working behind the scenes—like our telecommunications team—who ensure compassionate, high-quality care reaches every patient we serve.Position: Telecommunications Operator (0.6 FTE / 24 hours per week)Work Setting: In-personShift Hours:Friday: 8:00 PM – 8:00 AMSaturday: 8:00 PM – 8:00 AMRole Summary:As a Telecommunications Operator, you will manage a 24/7 multi-line switchboard, serving multiple Essentia Health facilities. You will answer incoming calls, gather and relay essential information, and direct calls to the appropriate departments or individuals. This role is critical in supporting internal and external communication, including emergency response coordination, provider paging, and patient support through our Nurse Care Line.Key Responsibilities:Operate a high-volume, multi-line switchboard efficiently and professionallyPage and message providers and staff promptlySupport emergency communication as the first point of contact in critical situationsUpdate online provider on-call calendars as neededMaintain and coordinate hospitalist rotation schedules to ensure accurate patient assignmentsDeliver exceptional customer service to both internal teams and external callersQualifications:Minimum 1 year of customer service experienceBasic knowledge of Windows-based computer systemsProficiency in Microsoft Office applications, including Outlook, Word, and ExcelStrong phone etiquette and communication skillsAbility to work independently.Availability to work weekends and some holidays as required