Access Management Senior Director Operations & Administration

Job Description:

Provides leadership and strategic direction and operational oversight for the system-wide Office of Access Management. This position is responsible for the overall design, build, implementation and optimization of scheduling, referral management, patient registration, admitting, pre-admissions, pre-financial counseling and insurance authorizations for all Essentia Health locations. In collaboration with the system leaders and providers, provides support for the development and implementation of operational access strategies within clinical practice locations. Monitors and promotes new technology and ongoing innovative strategies to improve processes for our patients. Oversees development and implementation of processes to guarantee the integrity of demographic, financial and clinical information and maintains compliance with all Essentia policies and procedures. Builds consensus on major revenue cycle changes and new policies with peers and departmental administrators. Facilitates positive communication and builds strong relationships between revenue cycle operations, operational administrators, clinic management and departmental staff and payors regarding revenue cycle matters. Work Experience:5 years of relevant leadership experience.10 years revenue cycle or financial management experience.Revenue cycle experience including implementing significant organizational change, setting performance measurements, establishing budget plans and monitoring process, strategic planning, program development and implementation, and process improvement techniques. Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls; ability to build relationships with all levels of the organization.Excellent verbal and written communication skills; excellent analytical skills.Experience leading and achieving goals and driving engagement with large teams; call center and remote team management preferred.Experience with an electronic medical records system, Epic preferred.Familiar with third party payer requirements.Familiar with local and national patient collection laws and requirements.Proficient in Microsoft Office Suite.