Program Manager - High Reliability Organization

Education Qualifications:

Key Responsibilities:

• Build and sustain a culture of safety, emphasizing zero preventable harm. Operationalize HRO principles (preoccupation with failure, reluctance to simplify, sensitivity to operations, commitment to resilience, and deference to expertise) within patient care workflows
• Lead and manage the organization’s High Reliability strategy and multi-year roadmap across clinical and operational settings
• Partner with executive leadership, medical staff, nursing, and operational leaders to integrate high reliability behaviors into daily clinical practice
• Design and deliver education, training, and coaching for leaders, clinicians, and staff on high reliability, patient safety, human factors, and error prevention tools
• Lead quality improvement initiatives, managing complex processes to minimize harm and strengthen the learning system. Lead cross functional performance improvement initiatives using Lean, Six Sigma, or other improvement methodologies
• Monitor program performance and report outcomes, metrics, and progress to senior leadership and governance committees
• Serve as an internal consultant and subject matter expert on high reliability, safety culture, and patient safety science
• Ensure compliance with regulatory and accreditation standards (e.g., The Joint Commission, CMS, state and federal requirements

Education Requirement:

• Bachelor’s degree in healthcare administration, nursing, or a related healthcare field

Required Qualifications:

• Minimum of 3 years of experience in a healthcare setting, with specific experience in project management and change management
• Strong communication, leadership, and analytical skills
• Working knowledge of medical terminology, clinical processes
• Meticulous attention to detail and strong time management to handle multiple priorities and meet deadlines
• Ability to work collaboratively with diverse teams and build rapport

Preferred Qualifications:

• Master’s degree in healthcare administration, nursing, business administration or public health
• Certified Professional Patient Safety (CPPS)
• Understanding of reliability concepts (HRO Principles, Lean, Six Sigma)
• Previous experience working in an HRO
• Experience with root cause analysis
• Current RN Licensure

Hybrid Nature:

• This role does require an onsite presence, therefore, candidate must be local to Essentia Health's service areas