RN - Nurse Care Line

Job Description:

Provides triage and health advice by phone to patients, consumers, and clients. Utilizes computerized Barton Schmitt /David Thompson evidence based triage protocols to assist in assessing patients’ symptoms to arrive at a patient disposition. Also receives requests for information on medical conditions, medications, diagnostic tests, and prescription refills. All calls are documented electronically in real time. In addition, responsibilities include processing prescription refill requests received from pharmacies and patients, utilizing the Essentia Health primary care refill protocol. Will assist with the coordination of patient transfers from referring facilities calling in to the Essentia Health STAT doc line. May also participate in transitional care calls to patients who have been discharged from an Essentia Health hospital. Works with ambulatory computer software systems. Supports Essentia Health East, Central and West markets.