Patient Financial Services Counselor

80 hours per pay period

Job ID: R057105

Primary Location: Duluth, Minnesota

Building Location
Building F - Duluth Clinic - 3rd Street

Department
46100 Patient Financial SVCS

Job Description:
Provides financial counseling to patients for their services at Essentia Health in-person and virtually. Provides assistance with navigating Essentia Health’s payment options, Medicaid eligibility, and financial assistance programs. May also perform self-pay liability price estimates. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This position may also be required to assist with patient phone inquiries from the Patient Financial Services call center. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment.

Education Qualifications:

Work Experience:
2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing and/or Health Care.
Knowledge in registration, coding, insurance billing and payment methodology, self-pay collections, and exceptional customer service skills.

Licensure/Certification Qualifications:

Minimum of a high school education.

Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.

FTE
1

Shift Rotation
Day Rotation (United States of America)

Shift Start Time
8:00 am

Shift End Time
4:30 pm

Pay Range
$17.27 - $25.74 / hour

The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.

Weekends
No

Union
DC USWA Main & Neighborhoods (DCUMN)

Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.

Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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